Privacy Policy Overview
Protecting your information with each interaction matters to us
Privacy and your trust matter
Your privacy is fundamental to how we operate at arendilva.com. This policy explains what personal information we collect, how we use it, and the choices you have.
We act responsibly in handling data while applying Australian privacy principles and best practices to protect your interests at every stage.
How we collect your data
Information is collected from you directly and automatically as you interact with our site and services. This helps us serve you better and safeguard your records.
Information you give us
- • Contacting us through our website form
- • Booking or scheduling a consultation
- • Providing additional context to advisers
- • Requesting information or feedback
- • Opting in for updates or reports
Information we collect automatically
- • IP address for session tracking
- • Browser and device identification data
- • Site usage patterns (pages viewed, activity, etc.)
- • Cookie-generated session analytics
- • Interaction dates and times
How we use your data
Personal information is processed for client service, regulatory compliance, and communication. Usage and analytics help us refine our site and services.
- • Responding to consultation requests
- • Improving our service quality
- • Maintaining secure sessions
- • Meeting regulatory requirements
- • Sharing insights with our team securely
- • Updating you about relevant topics
- • Protecting against fraud or misuse
Our commitment: arendilva.com protects your data using modern technical, administrative, and physical controls to prevent unauthorized access or disclosure.
Data sharing & disclosure
Information is shared only with trusted partners and only as necessary to deliver our services or comply with legal requirements.
Third-party service providers
Sometimes trusted partners assist us in handling technical operations or communications, but data sharing is limited to what is necessary.
Legal compliance and obligations
We may provide information to authorities if required by Australian law or court order.
Anonymous statistics
Aggregated, non-personal data may be used for analytics, never for individual profiling.
Your rights and choices
You can access, update, or request deletion of your data within legal limits. For more details or concerns, contact us using the information provided.
- • You may access information we hold about you.
- • Request updates to incomplete or incorrect data.
- • Request deletion of your personal data.
- • Request transfer of your data to another provider.
- • Object to certain uses of your personal data.
- • Request restriction of processing under certain conditions.
To exercise your rights or for further information, contact us as outlined below. Your privacy requests are handled promptly and respectfully.
Keeping your data secure
Security protocols safeguard your personal information, both technically and administratively, reducing risks of loss or misuse.
Technical security measures
- • Data encryption in storage and transit
- • Restricted site and system access controls
- • Regular vulnerability assessments
- • Safeguards for device and application usage
Organizational safeguards
- • Ongoing privacy training and reviews
- • Internal privacy and access policies
- • Documented incident response plans
- • Audits to maintain best practices
Data retention details
Your personal information is retained only as long as necessary to deliver our services or comply with legal requirements.
- • Account and profile information duration
- • Analytical records and consultation notes
- • Contact and request interactions
- • Relevant billing and transaction details
- • Communications preferences and subscriptions
Data not needed for client, regulatory, or legal use is deleted securely after a set period.
International data transfers
Your information may sometimes be processed outside Australia. We use only secure, contracted services to protect your data when this occurs.
- • Standard data transfer agreements
- • Only reputable external partners
- • All transfers subject to privacy laws
- • No transfers outside unless necessary
How we use cookies
Cookies support site performance, secure sessions, and diagnostics. You can control cookie preferences via your browser at any time.
Types of cookies used
- • Essential for secure login and basic site operations
- • Help monitor site usage and improvements
- • Store preferences for a personalized experience
- • Enable features like site chat or forms
You can adjust cookie settings or opt out via your browser. Some features may be limited if cookies are disabled.
Policy changes and updates
We may update this Privacy Policy periodically. Check this page for updates or changes before using our site further.
- • Notice on website before updates
- • Banner notice or email as available
- • Policy links updated on home page
- • Effective date listed at end
The latest version always applies and supersedes prior policies.
Contacting us about privacy
Contact us with privacy concerns or requests using the details below.
arendilva
17 Gould Road, Herston, QLD 4006 Australia
Phone: +61 7 6021 8235
Email: content@arendilva.com
Last updated October 1, 2025
Effective as of October 1, 2025